Delivery and Returns

As soon as you have placed your order and fulfilled your payment obligation, we will send the product in 5-7 working days. If you have any requests concerning delivery, please contact us at info@hannelore.com

If you want to return or exchange your order, you can do so within 10 days after receiving your order. Products can be exchanged for a different product or get a refund, received to the original payment method.

By Hannelore can be notified of your wish to return via info@byhannelore.com

If you have not received your order within 5-7 working days, please contact us via info@byhannelore.com

Please note the following conditions to our return and exchange policy:

• The product has not been used
• The seal is still intact and in its original packaging
• The product has no visible signs of use

To initiate a return or exchange, please complete the following steps:

• Inform us of your wish to return your product through info@byhannelore.com
• We will provide you with a return label for a free return
• Print your return shipping label that you will receive by email.
• Send your product return to us with the label provided, with label firmly attached to the package
• As soon as we have received your product, and made sure it corresponds with our return requirements, we will refund your order price

For any other questions concerning our delivery and returns policy please check our general terms & conditions or contact us at info@byhannelore.com.